Return Policy

BZBGEAR is committed to ensuring customer satisfaction with a hassle-free return policy. Products can be returned within a specified period if they meet our return criteria, including being in their original condition and packaging. For complete details and instructions, please review the additional information below or contact our customer service team for assistance.

At BZBGEAR, your satisfaction is our priority. We offer a hassle-free return policy to ensure you are fully satisfied with your purchase. Products can be returned within a specified period if they meet the following return criteria:

Return Criteria

• The product must be in its original condition, free from any damage, scratches, or wear.
• The product must be returned in its original packaging, including all manuals, accessories, and components.
• A copy of the original receipt or proof of purchase must be included.

Return Period

• Products are eligible for return within 60 days of the delivery date.

How to Proceed with a Return

1. Contact Customer Service

1. • Reach out to our customer service team at [email protected] or call our support line to request a return authorization (RA) number.
   • Provide the following details:
     • Your name and contact information
     • Order number
     • Reason for the return

2. Prepare the Product for Return

1. • Carefully pack the product in its original packaging to avoid damage during shipping.
   • Include all original accessories, manuals, and a copy of the receipt or proof of purchase.

3. Ship the Product

1. • Once you receive the RA number, label the package clearly with the provided RA number.
   • Ship the package to the return address specified by our customer service team. Please use a trackable shipping method to ensure safe delivery.

4. Inspection and Refund

1. • Once we receive the returned product, our team will inspect it to ensure it meets the return criteria.
   • If approved, a refund will be processed to the original payment method within 7–10 business days.

Important Notes

• Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a product defect or error on our part.
• Returns without a valid RA number will not be accepted.
• Items not meeting the return criteria may be subject to a restocking fee or returned to the customer at their expense.

For further assistance or questions about our return policy, please contact our customer service team. We’re here to help!