How to Set Up Audio on Your PTZ Camera

This guide will go over how to set up audio on your PTZ cameras. Note: the guide is tailored for BZBGEAR cameras, but the information may be beneficial for select third-party cameras as well. 

1. Enable Audio in the Camera Settings

1. Log in to the Web GUI of your PTZ camera.
2. Locate the audio settings and enable audio input.
3. Reboot the camera to apply the changes.
   
   

2. Connect Your Audio Source

• Plug your audio source into the camera’s audio input.
• Important: Your audio source must be powered. PTZ cameras do not supply power to unpowered microphones or audio devices.
• Verify that your audio device’s audio format is supported by the camera.
• Ensure the volume/output level of your audio source is turned up.
• It’s also helpful to test the audio source independently before connecting it to the camera.
  
  

3. Verify and Adjust Audio in the Web GUI

1. Log back into the Web GUI and preview the incoming audio signal.
   
   
2. Make adjustments as needed. Common settings include:
   
   
   • Input volume/gain
   • Channel selection (Stereo or Mono)
   • Bitrate

Troubleshooting Tips

• Check the audio levels on both the source device and inside the camera’s settings.
• Test the audio cable or bypass the camera to confirm the audio source works properly.
• Verify the audio format and compression from your audio device to ensure compatibility with the camera.
• If using a laptop/PC to receive the camera’s audio and video, check your system’s sound input/device management settings to make sure the audio isn’t being blocked.
• USB video output does not carry audio. For USB camera input configurations, you’ll need to connect your audio source directly to your laptop/PC
• Reboot the camera after making any changes to the audio settings.