How to Reset a Matrix Switcher When the Web GUI Password Isn’t Working

If you’re unable to log into the Web GUI of a matrix switcher due to an incorrect or unknown password, the device can still be reset using either network communication or RS-232, depending on its accessibility.

Option 1: Reset via Network (Device Still Reachable)

Use this method if the matrix switcher is still accessible on the network.

Step 1: Verify Network Access

Confirm the device is reachable by checking one or more of the following:

• Web GUI loads (even if login fails)
• Successful ping to the device’s IP address
• Device appears in network scan tools

Step 2: Install a Communication Utility

Download and install a terminal application that supports Telnet or TCP/IP communication, such as:

• PuTTY

Step 3: Obtain the Device API Commands

• Refer to the product manual for the API or control command list
• If not available, request the API documentation from technical support

Step 4: Connect and Send the Reset Command

• Open a Telnet or TCP/IP session to the device
• Send the factory reset or password reset command as defined in the API

Required Information for Network Connection

• Device IP address
• Telnet port number or TCP/IP port number
• Reset command syntax from the API documentation

Option 2: Reset via RS-232 (Device Not Reachable on Network)

Use this method if the device is no longer accessible over the network.

Step 1: Connect via RS-232

• Connect a serial cable between the matrix switcher and your PC
• Use a USB-to-RS-232 adapter if your computer does not have a serial port

Step 2: Install a Serial Communication Tool

Download and install a serial terminal application, such as:

• Docklight
• PuTTY (Serial mode)
• Tera Term

Step 3: Obtain the Device API Commands

• Check the product manual for RS-232 control commands
• If unavailable, request the command set from technical support

Step 4: Connect and Send the Reset Command

• Configure the serial connection using the device’s communication settings
• Send the reset command as defined in the API

Required Information for RS-232 Connection

• Baud rate
• Data bits
• Stop bits
• Parity (check bit)
• COM port number (assigned after cable connection)

After the Reset

• The matrix switcher will return to factory default settings
• Network configuration and credentials may be reset
• Reconfigure the device and set a new Web GUI password

Notes

• Always use the official API commands for the specific model
• Contact technical support if the device does not respond to reset commands