This guide will walk you through the troubleshooting steps to get your BZBGEAR camera to work properly with a Blackmagic ATEM Switcher. If the camera’s image is not appearing through the Blackmagic switcher, downscaling may be necessary to avoid handshake issues between the devices.
Step-by-Step Troubleshooting
- Check Resolution Settings:
- If your switcher is set to output 1080P60 and the camera is not displaying, downscale the output on both the switcher and the camera to 1080P30.
- Adjust Camera Settings:
- To downscale the output on the camera:
- Log into the camera’s web interface.
- Navigate to the configuration settings.
- Open the video output tab.
- Change the resolution to 1080P30.
- Adjust Streaming Software Settings:
- If you are using a platform like OBS to stream from the switcher, ensure that the same 1080P30 resolution settings are applied there as well.
- Reboot and Power Cycle:
- After making the resolution changes, reboot and power cycle both the camera and the switcher to ensure they communicate the changes correctly.
- If you're experiencing issues with your streaming software, try closing and reopening the software.
- Check Cable Connections:
- If the output still has issues at 1080P30, try lower resolution settings to see if handshake issues persist. The lowest resolution recommended is 720P60, so if you aren’t getting any results with resolutions between 1080P30 and 720P60, there’s most likely a larger issue at play.
- If problems continue, inspect the SDI/HDMI cables for faults. Replace any faulty cables to ensure proper connectivity.
Additional Tips
- Always make sure both devices are updated to their latest firmware versions.
- Check for any specific compatibility notes in the user manuals of both the camera and the switcher.
- If issues persist, consult with the support teams of BZBGEAR or Blackmagic for further assistance.
By following these steps, you should be able to resolve most common issues and get your BZBGEAR camera working seamlessly with your Blackmagic ATEM Switcher.
