BG-AVTPG-4K – Troubleshooting Guide

Power & Startup

Issue: Unit won’t power on

• Use included 12V 5A power supply
• Charge battery for several minutes
• Confirm power switch is ON

No Video Output (Generator Mode)

Quick Test Checklist

• HDMI connected to OUTPUT
• Set known-good format:
  • 1080p@60 or 4K@30
  • RGB or YCbCr 4:4:4
  • 8-bit color
• Disable HDCP for testing
• Try different HDMI cable or display

No Signal Detected (Analyzer / Receiver Mode)

Quick Test Checklist

• Confirm source is powered on and outputting video
• Go to Test > Source > Read/Refresh
• Check HDCP status (encrypted vs unencrypted)
• Lower source resolution if needed
• Set RX HDCP to Auto or Off for testing

HDCP Errors or Authentication Failures

Quick Test Checklist

• Match HDCP version to display:
  • Older displays > HDCP 1.4
  • UHD displays > HDCP 2.2
• Use Auto-Restart HDCP
• Disable HDCP to isolate the issue

EDID / Resolution Problems

Quick Test Checklist

• Go to Sink Test > EDID Analyze
• Press Read to verify EDID
• Use Learn from RX to store display EDID
• Reboot source device after EDID learning

Loop Test Fails (Cable Testing)

Notes

• Supported resolutions only:
  • 1080p@60
  • 4K@30
  • 4K@60

Quick Test Checklist

• Ensure HDMI connections are firmly seated
• Do not move cables during test
• Retry with shorter or certified HDMI cable
• Fail = Bit Error Rate > 1

No Audio Output

Quick Test Checklist

• Confirm audio is not muted
• Start with:
  • 2-channel LPCM
  • 48 kHz
• Increase channels/sample rate gradually
• Verify display or AVR supports selected format

Ethernet / Network Control Not Working

Quick Test Checklist

• Check Ethernet link LEDs
• Verify IP mode:
  • DHCP (default) or Static
• Confirm control port TCP 6133
• Test network with ping

Touchscreen not working

Quick Test Checklist

• Ensure the screen is clean
• Charge for a few minutes
• Connect USB keyboard and Mouse to access the setting and perform a reset

Recommended Reset Baseline

If issues persist, retest using:

• • 1080p@60
  • RGB, 8-bit
  • HDCP OFF

• Reboot everything after new settings are applied

• Factory reset and retest if issues persist

If issues persist, please reach out to support@bzbgear.com for assistance.