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At BZBGEAR, we pride ourselves on being a dynamic company dedicated to creating innovative and reliable solutions that address the challenges of today's AV and broadcasting industries. With BZBGEAR Fundamentals, you receive the highest level of customer support, comprehensive training, and unparalleled warranty protection in the industry.
BZBGEAR warranty
BZBGEAR offers the industry’s best warranty for all products, ensuring unparalleled protection for our clients. Beyond the initial sale, our commitment to service and support extends far into the future. With BZBGEAR, clients can confidently specify, purchase, and install, knowing they have unmatched coverage even in the rare event it’s needed.
Expedited replacement service
Benefit from complimentary next-day shipping for replacement units, accompanied by a convenient return label. Our next-day replacement guarantee remains valid for one year from the original date of purchase. For products exceeding one year, BZBGEAR provides free ground shipping for replacement items. Please note that our expedited replacement services are exclusively available for partners within the US.
COMPLIMENTARY DESIGN SERVICES
AND SALES ENGINEERING SUPPORT
Receive professional technical sales support and advice encompassing specifications, product features, and system design solutions. Our team is dedicated to assisting you in making informed decisions tailored to your needs. Benefit from our always free design services and sales engineering support, ensuring seamless integration and optimal performance of your systems.
Free Shipping
with Same-Day Dispatch*
We are committed to efficiently and expediently delivering the products you need. All retail customers benefit from free standard ground shipping. Qualified partners enjoy complimentary ground and/or expedited shipping. Orders for in-stock items placed before 12:00 PM are eligible for same-day shipping. Please note that free shipping and same-day shipping are available exclusively to US customers.
*Applies to domestic shipping only.
YOUR SATISFACTION, OUR PROMISE: 60 DAYS GUARANTEED
BZBGEAR prioritizes your satisfaction and protects your investment. If you or your customer are unsatisfied with your BZBGEAR product, we offer a hassle-free return process within 60 days for a full refund. Your peace of mind is important to us, ensuring you can shop confidently with BZBGEAR. We stand behind the quality of our products, and our 60-day customer satisfaction guarantee reflects our commitment to your confidence and trust in our brand.
COMPREHENSIVE
TRAINING & SUPPORT
At BZBGEAR, we recognize the critical importance of knowledge and training for our products. Understanding your needs, we offer comprehensive training sessions, customizable to cover sales, product features, and system design. Moreover, we believe in providing unlimited after-sale support free of charge to all our customers, as we pride ourselves on ensuring your success.
24/7 ACCESS TO PARTNER WEB PORTAL
BZBGEAR partners have exclusive access to our web portal, featuring comprehensive resources like pricing details, product information, training materials, and real-time inventory updates. This convenient platform empowers our partners to stay informed and make swift, informed decisions, enhancing their overall efficiency. With our dedicated support team available to assist with any inquiries, partners can confidently navigate the portal and maximize its benefits.
COMPLIMENTARY BZBGEAR CONTROL SOFTWARE
We recognize the critical need for advanced control software to manage your BZBGEAR products with ease and flexibility. That's why we offer our complimentary control software, which is completely platform-agnostic. Whether you prefer using a PC, Mac, iOS tablet, or Android phone, our software is designed to meet your needs. We continually update and add new features, ensuring you always have the best tools at your fingertips.
GLOBAL VISION, LOCAL ACTION
Based in the heart of California's capital, Sacramento, our Global Headquarters drives our commitment to local support for partners worldwide. Through our network of distribution partners in China, France, Germany, Italy, Mexico, Russia, Singapore, Switzerland, and the United Kingdom, we ensure tailored assistance where it matters most. Count on us for seamless support in global project deployment and logistics coordination.
