CAREERS

Your Responsibilities

• Prospect, educate, qualify and develop inbounds/outbound leads to create sales-ready leads and opportunities.
• Interact with prospects via telephone/email and in person.
• Research target accounts, identifying key players, and developing accounts.
• Successfully manage and overcome sales objections.
• Ensures that client issues are dealt with in an efficient manner, informing the National Sales Manager (NSM) of any problems that may arise.
• Responsible to educate customers and partners on technology, products, company policies and processes.
• Works closely with the customer in order to maintain a continuous knowledge of customer needs in order to identify potential issues and/or opportunities.
• Provides regular two-way communication between the client and company, to provide strong company representation and set proper client expectations.
• Providing regular input on all account activity, including status, call reports and opportunities report on a weekly basis.
• Ownership of a monthly, quarterly, annual quota for creating sales-ready leads.
• Become a trusted resource and develop superior relationships with prospects.
• Help drive targeted campaigns across multiple product lines.
• Document prospect interaction in CRM tool(s) to ensure efficient lead management.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Other duties as assigned by management.

Qualifications & Requirements

• Technical knowledge with current AV technologies and methods of video/audio transmissions, including video over IP.
• Some experience in selling Audio Video and Broadcasting equipment in Residential/Commercial markets is a big plus.
• Extensive experience in all aspects of Customer Relationship Management and Customer Service.
• Excellent communicator capable of building relationships and communicating effectively with every level in the organization through outstanding verbal, written, and presentation skills.
• Strong motivation for sales; aggressive and diligent attitude in reaching sales objective, market knowledge and understanding the customers' needs. Proven closing skills and meeting sales goals.
• Self-starter who is able to successfully work both independently and as part of a team.
• Highly energetic personality who enjoys working in a growing team atmosphere and a good attitude towards working in a highly dynamic work environment.

What We Value

Highly motivated self-starter with a track record of successful sales development. Prior experience in the AV industry. Ability to rapidly qualify opportunities and handle sales objections. Effective time management and selling process skills. Exceptional conversational, listening and writing skills. Track record of exceeding goals and targets. Ability to work in a high-energy sales team environment; committed to being a team player. Positive and energetic phone skills, excellent listening skills, strong writing skills

Job Description

As Technical Support Manager you will work in a collaborative environment to support our dealers and end-users, as well as the R&D team and office staff. You will also train and support our team of sales engineers, ensuring they are up to date on our equipment offerings. You will be working as part of a closely-knit team in a startup environment, and as such, may be called upon to perform tasks outside your standard job description from time to time.

Primary responsibilities include but are not limited to:

• Manage and train level 1 support staff to ensure they are able to successfully assist our customers
• Connect various configurations of equipment to verify functionality for sales or help guide customers to a resolution
• Track and manage the tech support ticketing systems to ensure all requests are resolved in a timely and satisfactory manner
• Educate fellow employees on primary functions of equipment
• Test and evaluate new hardware, software, and firmware revisions
• Manage office IT infrastructure including network, WIFI, and VOIP phones
• Gather and analyze customer feedback to maintain a continuous path of product improvement and customer satisfaction
• Operate as the in-house expert on all products and their functionality
• Serve as the leader in maintaining and improving the operation of our Support experience to ensure we provide top-notch service to all of our callers

Qualifications:

• 3+ years’ experience in a client-facing role in an A/V-related position
• 2+ years’ experience in a management or supervisory position
• Experience in the field of A/V integration is a MAJOR plus
• Full understanding of networking fundamentals, including the ability to manage multiple VLANs in a multicast environment for IP video streams
• Deep understanding of A/V concepts and signal flow, and how they apply to the integration of a comprehensive system
• Ability to quickly evaluate and troubleshoot issues related to AV systems
• Experience with A/V equipment and the most common areas of failure
• Familiarity with a wide range of electronics and their operation
• Experience with IP camera systems and networked A/V components
• Advanced computer skills including installation and management of software platforms, drivers, and troubleshooting

The Ideal Candidate

• Shares our passion for A/V and Broadcasting equipment
• Has the ability to communicate and explain advanced A/V concepts to the layperson
• Has strong problem-solving skills, flexibility, and the ability to self-manage with minimal oversight
• Has experience in the A/V Integration industry